· Relevant experience within a customer service environment or similar
· Lives and breathes a customer first attitude with a passion for creating successful long-term customer relationships
· Adaptable approach with the ability to manage complexity and deal with fast moving issues in real time
· Experience in delivering customer experience improvement initiatives
· Strong communication skills with the capability to engage customers and internal colleague confidently and competently
· Be able to challenge others where necessary, in a constructive and professional manner
· Good knowledge of Microsoft Office applications, comfortable using internal data warehouse systems to identify recurring issues and the core cause.