Not Specified
Not Specified
Belfast
Competitive+Benefits
Permanent

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Customer Care Advisor

About The Role
This role is responsible for supporting customer service across the Speciality, Surgical, and Consumer Health divisions.

The successful candidate will handle inbound customer activity across multiple channels, ensuring orders are processed accurately and customer queries are dealt with in a timely and professional manner.

You will work closely with internal teams and support the day-to-day running of the business.

Key Responsibilities

Manage inbound customer activity across all channels (phone, email, digital platforms)

Process customer orders accurately and efficiently

Deal with customer and supplier queries across all product areas

Support Business Managers across each business unit with customer service and operational tasks

Provide product information and escalate queries where required

Maintain accurate records of customer interactions and transactions

Produce and issue customer reports and documentation

Work with internal teams to ensure a smooth and efficient service

Assist with general administrative duties as required across Sangers NI and Primabrands Ltd
Why AAH?

AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good. By working for AAH, you’ll have access to training and development programmes at all stages of your career through one of our many pathways; whether it’s a step into management, a regional role, or even at our Head office - the opportunities are endless.

Our ability to shape the future of healthcare depends on the passion and hard work of our people. In return for performing your role the benefits you will receive are;

20 Days Annual Leave - rising by 1 day per years service up to 25 days.
Market leading maternity, paternity and adoption leave

Full support from our employee assistance programme including a health and well-being app
About You
Minimum 2 years’ experience in an office-based, customer-focused role

Good IT skills, including Microsoft Office

Ability to work both independently and as part of a team

Strong attention to detail and accuracy

Good communication skills

Ability to manage workload in a busy environment

Reliable and organised

Strong organisational skills
About Us
At AAH, you’ll be part of a team playing a vital role in one of the UK’s largest pharmaceutical and healthcare distribution networks. Every day, we make a difference in millions of lives by delivering lifesaving medicines from our network of branches to pharmacies, hospitals, and GP practices across thousands of communities.

We operate with purpose and integrity, guided by our ICARE values, and are proud of the inclusive, collaborative culture we’ve built. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued goods.

As part of our commitment to responsible business practices, we’re actively working to reduce our environmental impact. From modernising our delivery fleet and optimising routes to minimising waste and improving energy efficiency across our operations, we’re supporting a more sustainable future for the communities we serve.

We are an equal opportunities employer, committed to diversity and inclusion. Our person-centred approach to recruitment ensures a fair and welcoming experience, free from discrimination and bias. If you require any reasonable adjustments due to a disability or medical condition, please let our recruitment team know so we can support you throughout the process.