Not Specified
Not Specified
Warwickshire
Not Specified
Permanent
Hybrid

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Credit Controller support

About The Role
The Credit Control Support role is responsible for assisting the Credit Control team in maintaining effective debt management and ensuring timely collection of outstanding customer balances. Reporting to the Credit Supervisor, the role supports the smooth running of credit control processes by providing administrative, operational, and customer service support.

Accountabilities

Handle a high volume of emails, professional correspondence, and answering telephone calls regarding customer account queries.

Work collaboratively with Credit Management team members and internal stakeholders to ensure resolution of customer queries, collection of debt and achievement of targets.

Establishing and maintaining relationships with customers.

Complete and adhere to department workflow processes, including customer refunds and reviewal of credit limits.

Maintain a log of customer contact and record queries.

Maintain an up-to-date history of events for each account and diary system.

Perform ad-hoc duties as directed by the Credit Supervisor and/or Credit Managers.

Why AAH?

AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good. Our ability to shape the future of healthcare depends on the passion and hard work of our people.
25 days Plus Bank Holidays

Company Sick Pay

Pension Scheme

Long Service Awards

Death in Service

Discounted Shopping Platform

Employee Assistance Programme

Excellent Career progression with full ongoing Support

Onsite parking with excellent working conditions and transport links. (Check out the map to find our exact location).
About You
- Experience in a Credit Control or Customer Service team within a business-to-business environment
- Confident communicator, verbal and written
- Ability to meet deadlines and work under pressure
- Ability to work independently and as part of a team
- Ability to achieve objectives / targets set
- Ability to organise own workload and prioritise
- Ability to multi-task, and work in an open plan/hybrid environment
- Computer Literate (Word/Excel)
- Prior use of Esker O2C systems will be an advantage
About Us
You will play an essential role within the AAH branch helping us to be the largest distributor of pharmaceutical and healthcare products to our customers. we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference working with our ICARE values to create a culture we can be proud of. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good.

We are an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.